Conversation Analytics
Unlock insights from your call recordings. See how Generative AI supercharges Contact Center efficiency.
We help you get most out of your call recordings
Transcription & Translation
Perform live audio transcription in real-time or as a batch and translate texts into multiple languages simultaneously !
Summarization
Get a summary of the topic and outcome for long conversations. For non-conversational audio, Conversation Analytics generates summaries of key phrases or points made to help you quickly understand the essence of audio content
Full Scripts
Hi, Ryan. How are you? What can I do for you today? Thanks, but I think I'm not that well. Oh, please tell me what happened. You know, we were recently hit by bad storm in my neighbourhood and my garage door is severely damaged.... Sure, let me quickly check. Good news. It looks like you are potentially covered for loss from natural disasters...Oh, but will I be rejected if I...
Summary
Customer wants to know if customer is covered for loss from natural disasters.
Advised customer that customer is potentially covered for loss from natural disasters such as flood, earthquake and storm.
Sentiment
Quantify sentiment of each transcribed phrases and visualize how it changed over the course of an audio suhc as conversation
Sentiment Graph
Speaker Diarization
Transcribe audio in real-time or as a batch and translate into multiple languages simultaneously !
Entity Recognition
Extract important terms such as product name, events, datetime, quantity, location and any meaningful keywords to your business from an audio. Use the extracted tags to augment conversation with intelligence such as personalized recommendation.
* Custimizable to your own business domain
Key Topics
Labelling
Automatically tag audio with applicable topic hashtags. Use tags to further enable downstream applications such as search, quantitative analysis and visualization
* Custimizable to your own business domain
Full Scripts
Hi, Ryan. How are you? What can I do for you today? Thanks, but I think I'm not that well. Oh, please tell me what happened. You know, we were recently hit by bad storm in my neighbourhood and my garage door is severely damaged.... Sure, let me quickly check. Good news. It looks like you are potentially covered for loss from natural disasters...Oh, but will I be rejected if I...
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See it in action
Demonstration of call recording analysis
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